Dear Water,

　Good day. Here is Echo from ETA (Germany), Shenzhen office. Thank for your products presentation.

　We are interested in your products; please kindly fill in our quotation sheet here attached.

　Any questions please contact me freely.

　Br/Echo

　Reply to the above

　Dear Echo,

　Thank you for your kind e-mail, showing interests in our products.

　Could you let us know more details? Which item would you like most? We hope to talk by details. Please find the attached file for reference.

　More information is available as requested. Looking forward to hearing from you soon.

　Best regards.

　Water

　Notes

　1. 國(guó)外的客戶通常都有固定的報(bào)價(jià)單，或者是公司調(diào)查表要求供應(yīng)商填寫(xiě)。內(nèi)容不盡相同，產(chǎn)品報(bào)價(jià)單主要是針對(duì)具體的產(chǎn)品型號(hào)，而公司調(diào)查表更側(cè)重于對(duì)大的方面的了解，比如公司實(shí)力，產(chǎn)品特點(diǎn)，質(zhì)量控制等。這些都是客戶對(duì)工廠深入了解的一種方法。所以在回復(fù)客戶的郵件時(shí)，需要結(jié)合公司的實(shí)際情況加以描述。這也是向客戶展示產(chǎn)品，展示公司實(shí)力的一個(gè)機(jī)會(huì)，必須認(rèn)真對(duì)待。

　2. 回復(fù)客戶的郵件，不能只是單純的回復(fù)。因?yàn)樽鳛閺S家，主要的目的是銷(xiāo)售產(chǎn)品，主動(dòng)向客戶介紹產(chǎn)品是必要的。在不明確客戶的需求時(shí)，要適當(dāng)詢問(wèn)。詢問(wèn)的同時(shí)，還要向客戶提供更多的合作信息。體現(xiàn)出一種貼心的服務(wù)，而不是客套。