圖書目錄

Chapter 1 Business Letter Format
Chapter 2 Principles Of Business Letter Writing
Chapter 3 Organizing Business Letters
Chapter 4 Establishing Business Relations
Chapter 5 Enquiry Letters
Chapter 6 Reply Letters to Inquiries and Requests
Chapter 7 Price Negotiation Letters
Chapter 8 Order Letters
Chapter 9 Payment Letters
Chapter 10 Collection Letters
Chapter 11 Claim Letters
Chapter 12 Sales letters
Chapter 13 Job Application Letters
Chapter 14 Resumes
Chapter 15 Goodwill Letters
Chapter 16 Memos and Emails
Bibliography