CHAPTER 1 BUSINESS CORRESPONDENCE BASICS,
CHAPTER 2 ESTABLISHING BUSINESS RELATIONS
CHAPTER 3 STATUS ENQUIRIES
CHAPTER 4 INQUIRIES REPLIES,
CHAPTER 5 OFFERS AND COUNTER-OFFERS
CHAPTER 6 ORDERS AND ACKNOWLEDGEMENTS
CHAPTER 7 PACKING MARKING
CHAPTER 8 SHIPMENT
CHAPTER 9 INSURANCE
CHAPTER 10 PAYMENT BY LETTER OF CREDIT
CHAPTER 11 PAYMENT BY OTHER METHODS
CHAPTER 12 COMPLAINTS AND ADJUSTMENTS
CHAPTER 13 SALES PROMOTION
CHAPTER 14 MODES OF TRADE
CHAPTER 15 ELECTRONIC CORRESPONDENCE
CHAPTER 16 MISCELLANEOUS CORRESPONDENCE
APPENDICES
BIBLIOGRAPHY