PART ONERECEIVING VISITING GUESTS

Task 1Making Phone Calls3
Task 2Meeting Foreign Guests at the Airport13
Task 3Heading to the Hotel21
Task 4Addressing a Speech31
Task 5Introducing a Company39
Task 6Introducing a Product49
Task 7Explaining Specifications61
Task 8Visiting a Factory71
Task 9Attending a Meeting79
Task 10Touring a City89
Task 11Dining with Customers97
Task 12Seeing off Customers109
PART TWONEGOTIATING A CONTRACT
Task 13Making Enquiries and Offers117
Task 14Discussing Prices127
Task 15Discussing Packing137
Task 16Discussing Shipment147
Task 17Discussing Payment155
Task 18Discussing Insurance165
Task 19Closing a Deal175
Task 20Making Complaints and Claims183
Information Cards A191
Information Cards B199
Information Cards C207
Information Cards D209
Information Card E211^[1]