Unit 1 Establishing Business Relations

Dialogue A At the Fair

Dialogue B At the Airport

Unit 2 Business Visiting

Dialogue A Visiting the Company

Dialogue B Visiting the Factory

Unit 3 Enquiries

Dialogue A An Enquiry from a New Customer

Dialogue B An Enquiry from an Old Customer

Unit 4 Offers

Dialogue A A Finn Offer

Dialogue B A Non-finn Offer

Unit 5 Counteroffers

Dialogue A Declining a Counteroffer

Dialogue B Accepting a Counteroffer

Unit 6 Conclusion of Business

Dialogue A Sending an Order

Dialogue B Sending a Contract

Unit 7 Shipment

Dialogue A Packing Arrangements

Dialogue B Shipping Advice

Unit 8 Insurance

Dialogue A Asking for Broader Coverage

Dialogue B Asking for Breakage Risk

Unit 9 Terms of Payment

Dialogue A L/C Payment

Dialogue B Asking for Easier Terms

Unit 10 Claims

Dialogue A Lodging a Claim

Dialogue B Settling a Claim

Unit 11 Processing with Given Materials

Dialogue A Processing with Given Materials (Ⅰ)

Dialogue B Processing with Given Materials (Ⅱ)

Unit 12 Agency

Dialogue A Application for Agency (Ⅰ)

Dialogue B Application for Agency (Ⅱ)